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AI Disclaimer

Last updated: 3 March 2026

Zapline uses artificial intelligence to assist users in identifying and responding to household emergencies. This page explains the limitations of AI-generated responses and the responsibilities of users when relying on automated guidance.

By using Zapline’s AI-powered features, you acknowledge and accept the terms outlined in this disclaimer.

1. Purpose of AI Guidance

Zapline’s AI tools are designed to provide general guidance and troubleshooting suggestions based on the information provided by the user.

These tools may help users to:

  • Understand possible causes of a household issue

  • Identify potential next steps

  • Determine whether professional assistance may be required

  • Connect with an appropriate tradesperson

AI responses are intended to assist users but do not replace professional judgement, inspection, or repair services.

2. No Professional Advice

AI-generated responses on Zapline do not constitute professional advice, including but not limited to:

  • Electrical advice

  • Plumbing advice

  • Locksmith advice

  • Structural or building advice

  • Safety certification or compliance advice

The information provided through the platform should not be relied upon as a substitute for assessment by a qualified professional.

3. No DIY Instruction

Zapline’s AI guidance is intended to help users understand potential issues and determine whether professional assistance may be required.

The platform does not provide instructions for carrying out electrical, plumbing, locksmith, or structural repairs.

Any suggestions generated by Zapline’s AI system are informational in nature only and are not intended to instruct users to perform repairs themselves.

Users should not attempt to carry out work that:

  • requires professional qualifications

  • involves electrical systems, gas, plumbing, or structural components

  • could pose a risk to personal safety or property

Where an issue may require professional attention, users should seek assistance from a qualified and licensed tradesperson.

Zapline accepts no responsibility for damage, injury, or loss resulting from attempts to carry out repairs based on AI-generated responses.

4. Accuracy of AI Responses

While Zapline aims to provide helpful and relevant guidance, artificial intelligence systems may:

  • Produce incomplete or inaccurate information

  • Misinterpret user-provided details

  • Fail to account for unique property conditions

  • Provide suggestions that may not be suitable for a particular situation

For this reason, AI outputs should always be treated as informational guidance only.

Zapline’s AI responses are generated automatically and should not be interpreted as direct instructions, recommendations, or guarantees of outcome.

5. Safety and Emergency Situations

Some household issues may present serious safety risks.

Zapline’s AI tools are not a substitute for emergency services or urgent professional assistance.

If you are experiencing any of the following, you should contact emergency services immediately:

  • Fire or smoke

  • Gas leaks

  • Electrical fire or sparking

  • Flooding that threatens safety

  • Situations involving injury or immediate danger

In the United Kingdom, emergency services can be contacted by calling 999.

6. User Responsibility

Users remain responsible for:

  • Assessing the safety of their situation

  • Deciding whether to follow any suggestions provided

  • Seeking professional assistance where appropriate

You should never perform repairs or actions that you are not qualified or confident to carry out safely.

7. Limitation of Liability

To the fullest extent permitted by law, Zapline shall not be liable for:

  • Decisions made based on AI-generated responses

  • Damage caused by actions taken following automated guidance

  • Delays or inaccuracies in AI-generated information

  • Injuries or property damage resulting from attempted repairs

AI-generated guidance is provided “as is” without warranties of accuracy, completeness, or suitability for any specific purpose.

8. Continuous Improvement

Zapline may analyse anonymised usage data to improve the performance and accuracy of its AI systems.

This helps us refine responses and improve the reliability and usefulness of the platform.

Any processing of personal data is carried out in accordance with Zapline’s Privacy Policy.

9. Contact

If you have questions about Zapline’s AI systems or this disclaimer, you may contact us at:

Email: support@zapline.co.uk

Website: https://zapline.co.uk